Frequently Asked Questions
Everything you need to know about our premium outdoor gear and services.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery progress in real-time.
What is your return policy?
We offer a 30-day return window for products in new, unused condition with original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do you offer a warranty on your packs and apparel?
Yes, we stand behind our craftsmanship. We offer a lifetime warranty against defects in materials and workmanship. This does not cover normal wear and tear, accidents, or improper use.
How should I clean and maintain my Eberlestock gear?
We recommend hand washing your gear with mild soap and lukewarm water. Avoid using harsh detergents or machine washing, and always allow your equipment to air dry completely away from direct heat.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and transit times are calculated at checkout based on the destination and weight of the package.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.